Refund Policy

Effective Date: May 27, 2026

Welcome to K G Finger Monkeys . We value transparency, trust, and responsible animal placement. This Refund Policy explains the conditions regarding deposits, reservations, cancellations, and refunds related to our services and animal placements.

Our goal is to ensure a fair, professional, and transparent process while prioritizing the wellbeing and responsible placement of every finger monkey.

1. Reservation Deposits

To reserve a finger monkey or secure a scheduled appointment, a deposit is required.

Deposits are used to reserve and hold the animal for the buyer
The reserved animal will be temporarily removed from public availability
Deposits are applied toward the final purchase price
All deposits are generally refundable

Because reservation deposits prevent other qualified buyers from adopting the animal, deposits may compensate for lost availability and administrative preparation.

2. Refund Eligibility

Refunds are considered under limited circumstances, including:

If we are unable to provide the reserved animal
If the animal becomes unavailable due to health or safety concerns before delivery or pickup
If a duplicate payment or billing error occurs
If required by applicable law

Approved refunds will be issued using the original payment method.

3. Non-Refundable Situations

Refunds will not be issued for:

Failure to verify local or state exotic animal ownership laws
Failure to complete payment arrangements within the agreed timeframe
Failure to respond to communication attempts
Housing, permit, landlord, or family-related issues after reservation
Transportation delays caused by weather, airline restrictions, or third parties
Improper care or environmental conditions after pickup or delivery

Buyers are responsible for confirming that exotic primate ownership is legal within their state, county, and municipality before placing a deposit or making a purchase.

4. Health-Related Concerns

We take pride in providing healthy, well-socialized finger monkeys raised in a caring environment.

Buyers are encouraged to schedule a veterinary examination within 72 hours of receiving their animal.

If a licensed veterinarian identifies a serious pre-existing health condition within the required examination period, buyers must contact us immediately with supporting documentation for review.

Any resolution offered will be determined at our discretion based on veterinary findings and applicable agreements.

5. Cancellations

If a buyer chooses to cancel a reservation after placing a deposit, the deposit may be forfeited.

We reserve the right to cancel any reservation or sale if:

Fraudulent activity is suspected
False information has been provided
Animal welfare concerns arise
The buyer fails to comply with agreed requirements
Unsafe placement conditions are identified

6. Chargebacks & Payment Disputes

Customers agree to contact us directly before initiating any chargeback or payment dispute.

Fraudulent or bad-faith chargebacks may result in:

Permanent refusal of future service
Cancellation of reservations or delivery arrangements
Submission of supporting documentation to payment providers
Legal action where applicable

7. Delivery & Transportation Policy

Delivery and transportation timelines are estimates and may be affected by:

Weather conditions
Airline or transportation restrictions
Animal safety requirements
Veterinary clearance procedures
State or local regulations

We prioritize the health, comfort, and safety of every animal during transportation and reserve the right to delay transportation when necessary for animal welfare.

8. Policy Updates

We may update or modify this Refund Policy at any time without prior notice.

Continued use of our website or services after updates constitutes acceptance of the revised policy.

9. Contact Information

If you have questions regarding this Refund Policy, please contact us through our official website:

https://fingermonkeybreeders.com/contact.html

Business Hours:
Monday – Saturday: 10:00 AM – 5:00 PM
Sunday: 12:00 PM – 3:00 PM

Visits are by appointment only.